ODT Education Suite Support Portal

Getting Started 10

• Installation Guide - Jet Reports
• How To Activate Your Jet License
• Enabling The Jet Reports Excel Add In
• COM error when installing Jet Reports Essentials
• Using the Jet Administration Console

See all 10 articles

Tips and Tricks 12

• Find and Replace
• Managing Excel Named Ranges
• Excel - Using Pictographs
• Excel - Flash Fill
• Excel - Paste Visible Cells Only

See all 12 articles

Support 7

• Troubleshooting Jet Reports Web Portal Report Errors
• Reports not working after upgrade to later version of Jet Reports
• Jet Reports Current and Historical Product Downloads
• Jet Reports for Professional (Essentials) Release Notes
• Jet Reports Annual Enhancement Program (AEP)

See all 7 articles

FAQ 31

• How to use the ODT helpdesk and log requests
• How to sign in to CustomerSource
• Open Door Add-on Trial Information
• How to upload/download files from Open Door download site
• TLS 1.0 Support Deprecation

See all 31 articles

ODT Apps Licensing 4

• How to manage ODT App licensing
• How to purchase a subscription for an ODT App
• ODT Licensing Support Contacts
• How to remove an ODT App

Financials - Account Payable 28

• Reprinting A/P Cheques
• New Signature Sizing
• Transaction Cannot be Completed - Will Cause Inconsistencies in G/L table
• Suggest Vendor Payments is Pulling in Credit Memos as a Refund
• Cancel a Purchase Order

See all 28 articles

Financials - Account Receivable 11

• How to Copy A Customer From One Company to Another
• You do not have permission to run the Kit Sales Line table
• Deleting Duplicate Sales Invoice(s)
• No Report Selections within the filter error
• Apply Customer Entries Form

See all 11 articles

Financials - General Ledger 23

• Statement Status must be Open in Cheque Ledger Entry Entry No.=
• GST Rate Change 2006
• C/AL Programmers Error message when exporting the Analysis by Dimensions to Excel
• Voiding a Historical Cheque
• Multicurrency Bank Reconciliation

See all 23 articles

Payroll 27

• Payroll errors - cheques printed
• Field cannot be empty, please enter value - Payroll Periodic Update
• How to adjust an employees year to date amount
• Import Payroll Control Data Error
• Generating Pay Cycle Periods

See all 27 articles

Installation 21

• Creating a Test Company
• NetType settings for Database Server and Application Server or Jet Reports must match
• The Options and Locations of the Navision license file - Native Database Server
• How to Expand a single Navision Standard Database file
• Details of how to import Navision FOB/Text files

See all 21 articles

System Wide 48

• Hardware Recommendation Guide
• The autosplit key cannot find a key between the current and the previous record
• Posting Date Ranges
• Description of the Standard Terminology That is Used to Describe Microsoft Dynamics NAV Software Updates
• How to Create a New Zup File

See all 48 articles

Accounting 1

• Setting Up Bank of Canada as a Currency Exchange Rate Service

What's New 11

• Microsoft Dynamics NAV Feature Comparison Tool
• What's New in NAV 2017 - Item Categories
• What's New in NAV 2017 - Overview
• NAV GL Account Categories
• Lexmark ICS Service

See all 11 articles

Helpdesk 4

• How-to document to navigate through Helpdesk for Education Suite clients.
• How-to navigate through Helpdesk for Open Door Technology staff.
• How-to document to navigate through Helpdesk for Corporate clients only.
• How to use Helpdesk Substatus

Fixed Assets 3

• Fixed Asset Depreciation not calculating for a period
• How to record a credit memo for Fixed Asset return
• Disposing of fixed assets

Inventory 22

• How to Change Effective Date (Retroactively) on Overhead Rate of an Item
• How to Copy an Item From One Company to Another
• Average cost and unit cost change suddenly for an item, why?
• The Unit Cost has a value on Item Card but has zero Qty on Hand
• Item Charges - Assigning Freight to Calculate Landed Cost

See all 22 articles

Microsoft 4

• CustomerSource Login Instructions
• Win2008Server Terminal Services Easy Print feature
• Hotfix for Print Margins on Windows Server 2008 Terminal Services
• Navision 4.0 SP3 on Windows 2008 64-bit

Jobs 2

• List of jobs is missing jobs out of sequence
• Value in the Total Cost field in the Job Ledger Entries dialog box includes Tax

SQL Server 5

• Adding an extended stored procedure for Navision SQL Windows Authentication
• SQL Server Performance
• Education Suite - ODT SQL Audit
• Navision Hangs When Sessions Table is Open
• Modern NAV/SQL troubleshooting II

Third-Party Software 18

• The length of the source exceeds the size of the destination buffer when using Windows Authentication with Jet Reports Connection
• Data not syncing to Navision via Universal Datapipe
• An Error occurred while refreshing the drawer
• Filtering for Blanks in a Jet Reports Formula
• Deleting Temp Files in Windows &.

See all 18 articles

ODT Add-Ons 1

• How to Order Open Door Addons

ODT-Upgrades 2

• Navision 5.0 Rollup Update from MBS
• Bank Reconciliations - Upgrade Lesson Learned

ODT Internal Setup - Data Migration 3

• Data migration tool/RIM
• Data Migration - Report Selections on Import error
• Unable to Export to Excel from Data Migration

ODT Internal Setup 4

• Setting up an ODT user with PDF auto invoicing functionality
• Call Center error for C/AL Programmer: OLE Control or Automation Error
• SQL Documentation and Notes
• How to Install Outlook Integration Feature in NAV 5.0

Unclassified 15

• How to Export Data to Excel from Dynamics NAV (Video)
• How to: Change the Language from the User Interface
• Microsoft Dynamics NAV 2017 Licensing Guide​​
• Microsoft Dynamics NAV 2016 Licensing Guide
• How to: Customize a NAV Report Layout

See all 15 articles

Security 16

• NAV Users and Credential Types (Technical)
• How to: Create Microsoft Dynamics NAV Users
• NAV User License Types
• How to: Define Permissions for Users
• Removing Elements from the NAV User Interface According to Permissions

See all 16 articles

Sales and Marketing 2

• How to: Create Recurring Sales Invoices Based on Standard Sales Codes
• Company address does not appear on the sales invoice report

Financials - Cash Management 0

Support and Help 2

• Support Contact Information
• Online Documentation

Walkthroughs 0

Demonstrations 0

Documentation 0

End User Licensing Agreement 1

• ODT Education Suite EULA